FAQs About Online Therapy at Turning Leaf

At Turning Leaf Therapy, we have taken the need for safety precautions very seriously and rapidly moved to implement our approach to therapy online. At this point, our current clients have already had a chance to settle-in to this new way of meeting with their therapist. We also recognize if you are a new or returning client, you may have some questions or concerns about how this process works or if it's worth it. 

How does online therapy work?

We are currently using a secure, HIPAA compliant, online platform called Doxy.me to conduct our online therapy sessions. It is very user-friendly and allows you to connect with your therapist during your session time from any device that is connected to the internet, including your laptop or phone. You do not need to download an App or create an account to log in. You will simply receive a link from your new therapist and can click on it to join them in the “virtual waiting room.”

How do I get started with a new therapist?

To get started with a new therapist, please contact our intake coordinator, Michelle Matthews, to find out which therapists currently have availability, to discuss therapy and scheduling options, and to see who may be the best fit for you. Michelle will take down some of your information, including your insurance information if you are wanting to use that to cover the costs of services. They will verify your insurance information and schedule an initial appointment for you with one of our available therapists. You will then be provided with a personal room link via email that you can continue to use to connect with your therapist for each appointment thereafter.

Will my sessions still be confidential and secure?

Yes! We take our job of maintaining your privacy very seriously as well. The platform we use, Doxy.me, meets HIPAA, PIPEDA, and ADPR data privacy requirements and none of your sessions are recorded or information is stored.

What do I need in order to use Doxy.me?

As previously stated, you do not need to download or sign up for an account to use Doxy.me. All you need is a device with a screen and audio abilities that is connected to the internet. It is strongly advised that you use a private, secure internet connection and refrain from using public Wi-Fi.
*To ensure the best possible audio experience, it is highly recommended you use earphones to decrease echo and other background noises.  

What is the cost and will insurance cover these sessions?

The fee for online therapy is the same fee as in-person therapy. If you have concerns about your ability to pay for your sessions, please discuss this further with your therapist.

Many insurance companies have removed restrictions to telehealth and are agreeing to cover the costs of online therapy, at least during the time of the Coronavirus-related state of emergency. Some companies have also chosen to waive copays and deductibles during this time. However, this is a rapidly changing time, where information is in a constant state of flux. We believe most people that would be covered for in-person sessions will be covered, but we are encouraging our clients to stay in contact with their individual insurance carriers to stay up to date with current requirements.